Return to Support


Frequently asked questions


How do I install Remote Display Analyzer?

You don’t, Remote Display Analyzer has been designed as a single executable.

Where do I place Remote Display Analyzer?

Wherever your want it to be, it’s small and runs perfectly from a local or remote drive.

Specific Windows 7 requirement

Specifically for Windows 7 it is now required to install Windows Management Framework 3.0.


What kind of permissions are needed for Remote Display Analyzer?

Remote Display Analyzer is targeted for usage by System Administrators and we advice users to have local administrator permissions. Normal users will be able to launch and use it for analysis but changes are only possible with local administrator permissions.

It is not possible to run Remote Display Analyzer with “runas administrator” tricks, Remote Display Analyzer will detect the Citrix user policies based on the user starting it.

Should I use elevated rights?

In some scenarios we have seen issues which are solved by running Remote Display Analyzer with elevated rights. This especially happens on Windows 7.

Specific settings are sometimes missing?

We have taken great care to only show you what’s applicable for the active display encoder or mode and hide settings which are not actively being used. So whenever a setting is not shown you don’t need it!

How can I save the unlock code for the supported version?

The unlock code will be saved in a separate file in the same folder as Remote Display Analyzer, in rare cases where the user does not have permission to safe the file the tool will just work as expected. Every time the tool is launched the unlock code has to be entered.

What Citrix HDX policy settings are recommended for use with the tool?

Although Remote Display Analyzer will run perfectly with Citrix HDX policies applied we recommend using it with a Vanilla configuration and no policies applied. This way you can rule out conflicts in settings or configuration changes during analysis.

How can I switch to and from Legacy Graphics Mode?

On a Windows Client OS it is as simple as any other switch between display protocols. On a Windows Server OS the user has to log out of the session and then log in. Of course this will only work if the user is directed to the same server used while switching to or from Legacy Graphics Mode.

Experimental features

Remote Display Analyzer is able to switch between Thinwire, Framehawk and Desktop Composition Redirection live. This functionality should be configured experimental.

Switching to and from Framehawk causes the session to resize incorrectly and requires switching the Citrix receiver between windowed mode and full screen to size correctly. It does however work as expected afterwards without having to reconnect to the session.